She explained that the clerk of a merchant selling items of no value whatsoever (at high prices) took my wife’s credit card, processed it with Square and told her that Discover would automatically email a receipt to the email address on file with Discover (she assumed, correctly in this case, that I did indeed supply Discover with an email address – it is NOT required). Well, without being told about such an email, I replied that if it looked suspicious at all – and being unexpected – I would have shift-deleted it from Outlook (bypassing “Deleted Items”). When I asked my wife about it she said that it should have been emailed to me automatically. This rant started when I was trying to reconcile our last Discover credit card statement and found I was missing one receipt. When all else fails, and for the rare individual that doesn’t want to go that route or maybe is hesitant to give out an email or phone number, have one of those antique, above mentioned paper receipt pads available. Teach your clerks (if they have the aptitude to learn it) how to send a receipt to an email address or cell phone, and maybe even put up a sign indicating that Square DOES have the ability for the merchant to reprint a receipt if necessary. On Square’s own site they show that they have what you need for your sales counter – and it includes a PRINTER Note the PRINTER!īut apparently some merchants don’t feel that a printer is necessary. The big deal is that brick and mortar businesses are switching to Square to save money and add some convenience. If you are going to charge my credit card you are going to give me SOMETHING that I can reconcile my statement with. Have one of those handy booklets they still sell at OfficeMax, Staples and even Walmart for when the power is out, the machine’s out of paper, whatever. This point is non-negotiable, don’t insult your own intelligence by opening your mouth to refute it: A customer is entitled to a receipt for their purchase – bar none. The problem comes about when no receipt is offered for the sale.īefore telling me about technological issues in doing so under some circumstances let me give you the advantage of 3 words: “Pen and paper”. Personally I think it’s awesome that sales people in the field can plug a device like this into a smartphone and take credit card payments at very competitive and reasonable rates. The only reason we are having this discussion is because I am a bit anal about getting receipts so I can reconcile our credit card statements, and with the advent of Square ( ) payment processing, there are issues. But not to worry they say “ you will still be able to receive payments through square during this time” These payments will also be held from me.Avoiding Credit Card Fraud And Error Requires Diligence Even Brick & Mortar Stores Using Square And they refused to postpone the account review until such times as I am in office and have access to the information they want. I have emailed square twice, both replies have been generic (bot) responses and my request to speak to someone on the phone have been ignored. For two weeks, my funds have been, and are still being held from me and my business has been unable to function and will suffer massively. Whilst on my honeymoon, with no access to my accounting files, square decided to put my account under review and before they would send me any funds, they wanted multiple unnecessary financial documents and bank statements, which have nothing to do with the process of sending estimates and invoices. Square will happily take payments from customers and hold the funds until they feel like giving it to your business.
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